1. Plans and prices
PRSXA has a free plan and paid plans (currently Plus and Pro). The features, allowances and price of each plan are shown on the plans page and at checkout before you pay. Customers in India pay in Indian rupees; everyone else pays in US dollars. Taxes are added where the law requires.
2. Automatic renewal
- Paid plans are monthly subscriptions paid in advance.
- Your plan renews automatically at the end of each period, and we charge your saved payment method the then-current price, until you cancel.
- Before you pay, checkout shows the price, the billing period, and that the plan renews automatically. We email you a receipt for every payment.
- Some banks need you to approve renewals, for example with a one-time approval or a pre-debit message. If a renewal can't be charged, we will tell you how to pay; if it stays unpaid, your account moves to the free plan.
3. Cancelling
- You can cancel at any time from your account, or by writing to support@pearlorganisation.com.
- Cancelling stops all future renewals. Your paid plan stays active until the end of the current period, then your account moves to the free plan. Your chats are kept.
- To avoid being charged for the next period, cancel before your renewal date.
4. No refunds
All payments for PRSXA paid plans are final and non-refundable. This includes:
- the current period after you cancel, and unused days of a period;
- unused messages or allowance;
- moving to a lower plan during a period;
- renewals you forgot to cancel; and
- accounts suspended or closed because the Terms of Service or Acceptable Use Policy were broken.
Moving to a higher plan takes effect straight away; you pay the difference shown at checkout.
5. Where the law gives you more rights
- EU, EEA and UK consumers normally have 14 days to withdraw from an online contract. Because PRSXA starts immediately, at checkout you ask us to start your plan straight away and confirm that you lose this right of withdrawal once it starts. If you do not give that confirmation, you cannot complete checkout.
- If the law of your country gives you a mandatory right to a refund that cannot be excluded, this policy does not take that right away.
6. Billing mistakes
If you were charged twice for the same period, or charged after cancelling in time because of an error on our side, tell us within 30 days at support@pearlorganisation.com and we will correct it. This is the correction of a billing error, not a refund of a plan.
7. Price changes
We will tell you at least 30 days before a price change applies to your plan. The new price applies from your next renewal after that notice. If you don't agree, cancel before then.
8. Chargebacks
If you think a charge is wrong, please contact us first so we can look into it quickly. If a payment is reversed through your bank without a valid reason, we may pause paid features until the matter is resolved.
Contact us
Pearl Organisation
Email: support@pearlorganisation.com. For privacy requests, please write "Privacy request" in the subject line. For complaints, write "Grievance" in the subject line and it will go to our Grievance Officer.